Why isn't it working?


You can find self-guided support included with your device.  You can also contact our support team at support@skyroam.com. You will need to provide some account or hotspot information (your serial number) to help our agents find your account and provide support.

If you are having connection problems, here are some basic reset instructions: Please hold down the "down" button and then the "start" button to perform a reset on the device. Also, you can go into the Menu and under Advanced you will be able to "Reset Connection".

Please reach out to our support team if you are unable to refresh your connection and we will look into any service issues you may be having.

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