If you purchased Skyroam in 2014, you likely have an earlier version of the hotspot. Here are a few ways to identify it:
- It's called the "3Gmate" version or model W19 (but not "3Gmate+")
- Your device SN starts with skyb________ or skyrb_________
Do you happen to have this version? Kindly note that the 3Gmate model does not provide coverage in Japan, Korea, and Canada. If you'd like to upgrade to our newest Skyroam model, please let us know by emailing firstname.lastname@example.org.