Returns and Refund Policy
Your Happiness Is Our End Goal
As travel is complicated enough, our mission at Skyroam is to make mobile internet easy and affordable worldwide for anyone on the go. To do so, we created Skyroam global WiFi hotspot, embedded with our patented virtual SIM technology, to give travelers access to the best possible networks, globally. While service in each country depends on a number of factors, our team of technologists, engineers and help staff works hard to ensure each and every customer gets optimal local network performance through Skryoam's hotspot. We will gladly work with each customer at each step in their journey.
Our Warranty and Satisfaction Guarantee
In the chance that you'd like to return your order, you must do so within 30 days of your delivery date and your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive your returned item, you'll receive confirmation from our team and your refund will be processed through your original method of payment within 7 business days.
To contact us about return instructions please kindly reach out to our team with your order details. You will be responsible for return shipping costs and must include trackable shipping service.
Owner Warranty: One (1) Year
While Skyroam was designed to be an enduring travel companion, we understand sometimes products are in need of servicing. We are happy to exchange or repair any defective units or parts within one-year of when you received your order. Please reach out to us so we can assess any product issues and help resolve.