Returns and Refund Policy
Your Happiness Is Our End Goal
As travel is complicated enough, our mission at Skyroam is to make mobile internet easy and affordable worldwide for anyone on the go. To do so, we created Skyroam global WiFi hotspot, embedded with our patented virtual SIM technology, to give travelers access to the best possible networks, globally. While service in each country depends on a number of factors, our team of technologists, engineers and help staff works hard to ensure each and every customer gets optimal local network performance through Skryoam's hotspot. We will gladly work with each customer at each step in their journey.
In the chance that you'd like to return your order, you must do so within 30 days of your delivery date and your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive your returned item, you'll receive confirmation from our team and your refund will be processed through your original method of payment within 7 to 10 business days.
To contact us about return instructions, please kindly reach out to our team with your order details. You will be responsible for return shipping costs and must include trackable shipping service.
General refund guidelines
Generally, for all types of hotspots and Daypasses purchased, purchases must have been made within the last 30 days of the request date to be refunded.
Refunds will be returned to the original form of payment without exception and only when we have received the product back to one of our physical return addresses. If you need to coordinate a return, you can email, call or live-chat with our customer support 24/7 at 855-SKY-ROAM or firstname.lastname@example.org.
For hotspots purchased online
If you have purchased a Skyroam within the last 30 days, you can return it by completing the attached form. You can also simply email email@example.com and provide our Skyroam Help Specialists with your order # and /or order details.
Generally, we can accept returned orders from our website or Amazon as long as you contact us within 30 days of the original order. Generally, we would request that you contact Amazon support directly regarding Amazon returns. If you purchased a hotspot and/or Skyroam product from a third party or retail store, then you would need to return your hotspot to that store or vendor directly.
Daypass and Daypass card refunds.
Generally, Daypasses are non-refundable after purchase and we generally cannot refund the purchase of physical Daypass cards. Our care staff can look into your hotspot usage statistics on your behalf to determine if there has been an issue with your service, and in such cases we generally can make an exception and provide a partial or complete refund of any impacted days.
To minimize support wait and processing times, please have the first 6 and last 4 digits of the card ready in order to
If you have a question about a Daypass card purchased on Amazon or on our website or general Daypass purchase, please contact our customer support via live chat or firstname.lastname@example.org and an experienced representative will be able to assist you.
Owner Warranty: One (1) Year
While Skyroam was designed to be an enduring travel companion, we understand sometimes products are in need of servicing. The Skyroam Limited Warranty covers your Skyroam mobile hotspot and some accessories against manufacturing defects for one year from the date you bought your product. Our warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. . We are happy to exchange or repair any defective units or parts within one-year of when you received your order. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.
Please reach out to us so we can assess any product issues and help resolve.