Where can I pickup and drop-off my rental?

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Pickup & drop-off locations:

Country

Location

Details

USA

 

 

 

John F. Kennedy International Airport (JFK)

Terminal 1

Located at our partner, Secure Wrap (baggage wrapping station), near aisle D check-in counters (Level 3 Departures / Check-In)

Telephone: +1 855 759 7626

Opening Hours: 5:00am – Midnight daily

Map

 

Terminal 4

Located at our partner, Secure Wrap (baggage wrapping station), inside of door 3 by row 4 (Level 4 Check-In)

Telephone: +1 855 759 7626

Opening Hours: Open 24 hours

Map

 

Terminal 5

Located at our partner, Secure Wrap (baggage wrapping station), inside of door 8 near the escalators (Level 3 Departures / Check-In)

Telephone: +1 855 759 7626

Opening Hours: 3:00am – 10:00pm daily

Map

 

Terminal 7

Located at our partner, Secure Wrap (baggage wrapping station), zone B check-in counters (Level 2 Check-In)

Telephone: +1 855 759 7626

Opening Hours: 6:00am – 11:00pm daily

Map

 

Miami International Airport (MIA)

Miami International Airport (MIA) - Terminal C (Central Terminal)

Located at our partner, Pack & Wrap (Secure Wrap), departures level (Concourse G) by door 16 (Public Area)

Telephone: +1 786 517 2324

Opening Hours: 12:00AM to 9:00PM daily

Map

San Francisco International Airport (SFO)

San Francisco International Airport (SFO), International Terminal, Main Hall

Located at our partner, Airport Travel Agency, at Departures Level, close to "G" Gates

Telephone: +1 650-877-0421

Opening Hours: 6:00am to 11pm daily

Map

United Kingdom

 

 

 

London Gatwick Airport (GTW)

London Gatwick Airport (GTW) - South Terminal

Located at our partner, International Currency Exchange (ICE), in the train station, next to Café Nero

Telephone: +44 1293 567052

Opening Hours: 24 hours

Map 

London Heathrow Airport (LHR)

London Heathrow Airport (LHR) - Terminals 2-3 (Underground Station)

Located at our partner, International Currency Exchange (ICE), in the ticket hall of the Tube Station, at the top of the escalators

Telephone: +44 20 8897 6829

Opening Hours: 7:00am - 10:00pm daily

Map

London Paddington Station

London Paddington Station

Located at our partner, International Currency Exchange (ICE), opposite Vodaphone

Telephone: +44 20 7262 3177

Opening Hours: Mon-Sat: 6:30am - 10:00pm / Sun 8:00am - 10:00pm

Map

Hong Kong

Hong Kong International Airport (HKG)

Hong Kong International Airport (HKG) - Terminal 1 Arrival hall

Located at our partner, Song WiFi, Counter A05, Arrival Hall, Level 5 (landside)

Telephone: +1 855 759 7626

Opening Hours: 24/7 daily

Map

 Turkey New Istanbul Airport (IST) 

New Istanbul Airport (IST) - Arrivals hall

Located at our partner, Airport WiFi Rental, just outside of International Arrivals exit (landside).

Telephone: +90 850 390 7541

Opening Hours: 24/7 daily

Map

New Istanbul Airport (IST) - Departures Terminal Floor

Located at our partner, Bun Design, on the right outside of International Arrivals exit (landside)

Telephone: +90 850 390 7541

Opening Hours: 24/7 daily

Map 

 

Pickup FAQ

What do I need to pickup my rental?

All you need to collect your rental is your order number.

 

Can I collect my rental in advance?

Yes, your rental will be available to collect one day before your rental starts.

 

I’m having an issue with my device, can the pickup outlet help?

No, please contact our 24/7 customer support instead: +1-855-759-7626 / support@skyroam.com

 

Return FAQ

What do I need to drop-off my rental?

Nothing – just the device!

 

Can I drop-off my rental even if I didn’t select that option when placing my order?

Yes, you can drop off your device anywhere listed above, even if you chose a different return option when placing your order.

 

Will I receive a return receipt?

A return confirmation receipt will be emailed to you once you’ve successfully dropped off your order. No physical return receipt will be issued.

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