Where can I pickup and drop-off my rental?

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Pickup & drop-off locations:

Country

Location

Details

USA

 

 

 

John F. Kennedy International Airport (JFK)

Terminal 1

Located at our partner, Secure Wrap (baggage wrapping station), near aisle D check-in counters (Level 3 Departures / Check-In)

Telephone: +1 855 759 7626

Opening Hours: 5:00am – Midnight daily

Map

 

Terminal 4

Located at our partner, Secure Wrap (baggage wrapping station), inside of door 3 by row 4 (Level 4 Check-In)

Telephone: +1 855 759 7626

Opening Hours: Open 24 hours

Map 

 

San Francisco International Airport (SFO)

San Francisco International Airport (SFO), International Terminal, Main Hall

Located at our partner, Airport Travel Agency, at Departures Level, close to "G" Gates

Telephone: +1 650-877-0421

Opening Hours: 6:00am to 11pm daily

Map

Hong Kong

Hong Kong International Airport (HKG)

Hong Kong International Airport (HKG) - Terminal 1 Arrival hall

Located at our partner, Song WiFi, Counter A05, Arrival Hall, Level 5 (landside)

Telephone: +1 855 759 7626

Opening Hours: 24/7 daily

Map

 

Pickup FAQ

What do I need to pickup my rental?

All you need to collect your rental is your order number.

 

Can I collect my rental in advance?

Yes, your rental will be available to collect one day before your rental starts.

 

I’m having an issue with my device, can the pickup outlet help?

No, please contact our 24/7 customer support instead: +1-855-759-7626 / support@skyroam.com

 

Return FAQ

What do I need to drop-off my rental?

Nothing – just the device!

 

Can I drop-off my rental even if I didn’t select that option when placing my order?

Yes, you can drop off your device anywhere listed above, even if you chose a different return option when placing your order.

 

Will I receive a return receipt?

A return confirmation receipt will be emailed to you once you’ve successfully dropped off your order. No physical return receipt will be issued.

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