When will I receive my Skyroam rental order?
After placing your rental order on https://www.skyroam.com/skyroam-hotspot-rental, your order will ship in a few business days prior to your rental start date.
How do I return my rental order?
All rental orders will include a return shipping label. Once your rental period ends, please return your rental device and attach the return label that is included in your order.
How do I cancel my rental order?
If you wish to cancel your rental order, please contact our support team (support@skyroam.com / 1-855-759-7626) before your rental order is shipped to you. We recommend contacting our support team 3 business days in advance to ensure your order is canceled successfully.
Once we cancel your order, you will receive a full refund to your original payment method. Please allow 3-5 business days to receive a full refund.
How do I extend my rental period?
If you are looking to extend your rental period, please contact our support team (support@skyroam.com / 1-855-759-7626).
Our support team will issue you an invoice to extend your rental period. Once your invoice is paid successfully, our team will extend your rental period as desired.
How do I purchase my rental device?
If you wish to purchase your rental device, please contact our support team (support@skyroam.com / 1-855-759-7626).
Our support team will issue you an invoice for purchasing the device. Once the invoice is paid successfully, our team will re-configure the device and allow you to purchase non-rental services.
How do I exchange my rental device?
Requests for rental exchanges are rare. Our team will inspect all devices before shipping it to you.
However, If you receive a defective unit, you may contact our support team (support@skyroam.com / 1-855-759-7626) for an exchange or full refund.
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